Refund Policy

30-Day Money Back Guarantee

We offer a full refund for new paid subscriptions within 30 days of your first payment. This applies to:

• • First-time subscribers to any paid plan
• • Users upgrading from free to paid plans
• • Annual subscription purchases
• • Monthly subscription purchases

Conditions for Refund

To be eligible for a refund, the following conditions must be met:

• • Request must be made within the eligible timeframe
• • Account must not have violated our Terms of Service
• • No excessive usage that constitutes abuse of the service
• • Account holder must be the original purchaser

Non-Refundable Items

• • AI credits purchased more than 7 days ago
• • Add-on services consumed or partially used
• • Subscription renewals (covered under cancellation policy)
• • Accounts terminated for Terms of Service violations

7-Day Refund Window

AI credits can be refunded within 7 days of purchase if they remain unused. Once AI credits are consumed for content generation, enhancement, or analysis, they cannot be refunded.

Partial Usage

If you've used some but not all of your AI credits within the 7-day window, we can refund the unused portion based on the following calculation:

Credit Expiration

AI credits that expire due to non-usage are not eligible for refund. Please refer to your plan details for credit expiration policies.

How to Request a Refund

Required Information

To process your refund request efficiently, please include:

• • Account email address
• • Subscription plan name and billing cycle
• • Date of purchase/subscription start
• • Reason for requesting refund
• • Transaction ID (if available)

Refund Timeline

Refund Method

Refunds are processed back to the original payment method used for the purchase. We cannot process refunds to different payment methods or accounts for security reasons.

Immediate Cancellation

You can cancel your subscription at any time from your account settings. When you cancel:

• • Your subscription remains active until the end of the current billing period
• • You continue to have access to paid features until expiration
• • No further charges will be made
• • You can reactivate anytime before expiration

Mid-Cycle Cancellation Refunds

For cancellations made mid-billing cycle, we offer pro-rated refunds based on:

• • Unused days remaining in your billing period
• • Original subscription cost
• • Account must be in good standing

Unauthorized Charges

If you notice unauthorized charges on your account, please contact us immediately. We take billing security seriously and will investigate all reported issues.

Duplicate Charges

In rare cases, technical issues may result in duplicate charges. We will:

• • Investigate the issue within 24 hours
• • Provide full refund for duplicate charges
• • Implement measures to prevent future occurrences

Chargeback Policy

Before initiating a chargeback with your bank, please contact our support team. Chargebacks may result in account suspension and additional fees. We're committed to resolving billing issues directly and promptly.

For refund requests, billing questions, or any concerns about charges, please reach out to our support team:

Policy Updates

This refund policy may be updated from time to time. We will notify users of significant changes via email and update the "Last updated" date at the top of this page. Continued use of CrossPostr after policy changes constitutes acceptance of the updated terms.